Use this form for a formal complaint about a property, stay, or service — not a quick fraud flag. Every complaint gets a reference number and is reviewed by our admin team, separate from the "Report" button on a listing.
Report a Listing — a quick flag from a listing or profile page for something that looks fraudulent, fake, or against the rules. Sends the item straight to the admin moderation queue.
Lodge a Complaint — this form. For a dispute about a property, a completed stay, or a service you paid for — tracked with a reference number and a written response.
Reach our support team directly via the Contact / Help page, or message us on WhatsApp at +267 71 000 111.